Welcome to Nadine West!

Nadine West continues to grow rapidly. In order to keep up with customer demand, we need your help.

Partners and vendors who are able to help us keep up with demand by following this checklist will earn lots of good karma, as well as larger and larger orders over time.

You can always email inventory@nadinewest.com if you have any immediate questions.

Contact Information

Buying

For order specific concerns, please send an email to:

inventory@nadinewest.com
buying@nadinewest.com and

Warehouse
Laura Guerrero
Warehouse Manager
1109 AT&T Center Parkway
San Antonio TX 78219
(512) 517-3815

Shipping Address

Laura Guerrero
Warehouse Manager
1109 AT&T Center Parkway
San Antonio TX 78219
(512) 517-3815

Chargeback, Damages and Missing Items

• Our threshold for damaged items is 1%. Anything higher and we will request for a chargeback on a per item basis.
• Any vendor that sends more than 5% damaged product will be charged a 20% disposal fee.
• If any single order has more than 40% damage, the vendor relationship will be immediately terminated.

• We have a 2 strike rule for damages, if you send shipments having unacceptable damaged items two times in a span of 6 months, we will consider stopping all orders.
• For missing or undelivered items, we will provide you with all the information we’ll gather during the delivery process and expect a full refund on the items if proven to be missing.

Item Requirements

• Nadine West must be notified if an item weighs more than 16 ounces. We will not be able to use anything that’s more than 16 ounces and if we get such items, we will return the items to you expecting full refund and shouldering the shipping cost.
• We expect to be notified of potential quality issues (i.e. sheer fabric or fabrics which may have a short lifespan)
• Our minimum GSM thickness is 160, anything below is not acceptable. If we order something from your list that’s less than 160 GSM, please notify us immediately so we can make replacements.
• We require tags and care labels to be properly sewed within the garment. Law requires us that tags and care labels are readable and undamaged. Soft tags and care labels text must be in English. We will return items without proper tags and care labels and expect a full refund.
• Please REMOVE all price tags in the items.
• We reserve the right to check the item’s quality and send it back for a full refund if we find it falls within our standards. Our quality assurance team focuses on:
  • Quality of the material used.
  • If prints, quality of the prints.
  • If Items are tailored differently than the images provided and compromises quality.
• We DO NOT accept any items with any Proposition 65 warning. We will return any item having any label and expect full refund and full shipping coverage. If in case we ordered an item having the Proposition 65 warning label, we expect you to notify us ahead of time before delivery.

Insurance

• Do not insure any packages.
• If an instance occurs we incur insurance charges, we will charge the cost to the vendor in full.

Shipping Requirements

• We always prefer a trucking service (currently AIT Logistics) for shipping. The only time we’ll agree on a different option is when Mainfreight is not available in your area.
• We’ll coordinate the pickups with you through emails and phone calls.

Packing Requirements

Packing List and Invoice

Please ensure that when you ship an order it contains a physical copy of the following that you put in one of the boxes. That box must specifically have a label outside that indicates the invoice and packing list are within that box:

Packing List

The list should contain details of the order, including:

1. Itemized SKUS and how many pieces per Size 
2. Number and size of the boxes
3. If in pallets, how many boxes per pallet

Sample Packing List (modify as you please as long as the details above are complete):

Invoice

The Invoice must contain the following information:

1. A unique identification number
2. Your company name, address and contact information
3. The company name and address of the customer you’re invoicing
4. A clear description of what you’re charging for, including SKUs and size breakdowns
5. Date the goods or service were provided (supply date)
6. Date of the invoice
7. Amount(s) being charged
8. VAT amount if applicable
9. Total amount owed

Boxing and Packing

Please make sure the following are done:

1. Indicate Order Number in the boxes, either by taping a piece of paper indicating the Nadine West Order number, or writing it down with a marker.
2. Please box items according to their SKUs and sizes. The order will not be enough for a box, please make sure that SKUs are properly indicated outside the  box.

3. When you have enough for a pallet, please make sure that box labels are facing outside and can be seen.

Packing Procedure for Clothing (Tops, Bottoms, Dresses, Scarves)

For White and Off White items, we need each piece to have its own individual plastic pack, with the label obviously shown so we can see its size and color. It doesn’t necessarily need to have labels outside the plastic, as long as the items have visible sizes and the care tabs or size tabs are visible. For all other colors, we DO NOT require individual packs.

When packing things in bags, DO NOT mix sizes and colors. We want the large bags to contain only ONE size and ONE color. For example, if we ordered 90 pieces of one SKU for SML packs, we expect that SKU to be divided into three bags: 1 bag for Small, one for Medium and one for Large. We need these bags properly labeled on the outside as well.

DON’TS

1. DO NOT send items in hangers.
2. DO NOT send items in mixed packs.

Packing Requirements for Jewelries (Earrings, Necklace, Bracelet)

Each item must be in a pink organza bag (4×6 inches) and looks like this:

Remove boxes and plastics when putting the jewelry inside the organza bag. The only exception in this case is when you think the item might get tangled or if we’ve specifically requested items to be boxed. You need to inform our buying team for such cases and get explicit approval.

DON’TS

• DO NOT put more than one item in an organza bag, each item should be separately packed.